Switching Gears

Switching Gears: Enterprise Information Management & Virtual Workflow Process Mapping & Redesign Assignment
Instructions
The owner and chief executive officer (CEO) of “Just-In-Time Staffing” a mid-size healthcare staffing agency has decided
to restructure the company to expand the ability to meet the staffing needs of today’s HIM department that is virtual
and of the enterprise information management (EIM) landscapes at the start of the next fiscal year. A HIM consultant
was hired to restructure the seven identified HIM and/or related healthcare positions conducive to a virtual and EIM environment.
? Create a macro-level (one-page) workflow process redesign depicting each position. Submit one (1) single
Microsoft Word document.
? The final product to submit is a total of four (4) macro-level (one-page each) workflow process redesigns that
includes the following:

1. Perform research to identify trending HIM and/or related healthcare positions that are conducive to a
virtual and enterprise information management environment
• Using the link:
https://www.healthit.gov/sites/default/files/workflow-process-mapping-for-electronic-health-record-ehr-implementation.docx to access the Workflow Process Mapping for Electronic Health Record (EHR) Implementation as a guide in order to redesign a one (1) page workflow process for each position
• Using the link:
https://www.healthit.gov/sites/default/files/workflow-process-mapping-for-electronic-health-record-ehr-implementation.docx to access the Workflow Process Mapping for Electronic Health Record (EHR) Implementation as a guide in order to redesign a one (1) page workflow process for each position

2. Construct a macro-level workflow process redesign for each position using the National Learning
Consortium Five (5) Step Process:
a. Step 1: Determine Boundaries
i. Where does the process start? (beginning step)
ii. Where does it end? (last step)
b. Step 2: Who are the Customers of this Process
i. Internal and/or External
c. Step 3: Map Out the “As – Is” Process
i. Current state of the process
ii. Write one step of the process on each rectangular post-it note
iii. Place these on the map in chronological order (working from left to right or top to bottom)
d. Step 4: Analyze the “As –Is” Process
i. Places where work can pile up
1. Place these on the map between the steps (or on the steps) where the process
queues
2. Document all the ideas of how to improve the process
3. Place a ? on the steps that require a check/review
4. Note all the Forks
5. Count the number of steps, handoffs, checks, queues, and forks
ii. Step 5: Create the “To Be” Process
1. Using the LEAN Methodology as outlined in the above link, identify and explain the
removal of any potential waste along with the strategy to reduce waste as it relates to repetitive tasks, time and resources
References:
Health Information Management 2025:http://library.ahima.org/xpedio/groups/public/documents/ahima/bok1_049692.hcsp?dDocName=bok1_049692
Workflow Process Mapping for Electronic Health Record (EHR) Implementation:https://www.healthit.gov/sites/default/files/workflow-process-mapping-for-electronic-health-record-ehr-implementation.docx
Analyzing Workflow for a Health IT Implementation:http://library.ahima.org/xpedio/groups/public/documents/ahima/bok1_036563.hcsp?dDocName=bok1_036563

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